Leadership Lessons from Japan's Wealthiest Citizen!
Developing a Vision for 2024
By Barbara Carey and Mike McCall
The wealthiest citizen in Japan is Tadashi Yanai. He is the founder of the $73 billion apparel empire of Uniqlo. He is 74 years old and has $36 billion in personal wealth. His success is due to his nontraditional thinking in the land of ingrained tradition. He started with his family’s local tailor shop. His vision, however, was to offer low price point clothing with exceptional quality. To fulfill this idea, he developed fabrics that would please customers in Japan’s very cold winters and also provide comfort in their sweltering summers. By offering a unique lightweight fleece product for $15, Uniqlo started to grow to its current international presence.
Does healthcare feel like a land of “ingrained tradition”? How can healthcare leaders use this time of year to take a step back and work on a vision of nonconformity? One that is based on what our “customers want and at a price point they are willing to pay.” Yes, individual customers are “price protected” by third party payers but employers are not. Employers’ insurance costs are constantly increasing, and they may be interested in price points that affect their premiums.
Do you know what your “customers/patients” really want from your organization? What products, services, access and providers would make your hospital a preferred provider or first choice provider for your area? This knowledge can build your vision.
TCI has worked with hospitals who have built their growth on being the best at a service like cardiology, labor and delivery or cancer care. Others have increased patient volume and loyalty by offering more subspecialists that are highly valued
by their communities. Combining these approaches with increased access and compassionate care creates a competitive advantage.
During this time of year, TCI suggests that you reflect, gather information and engage your team in developing your vision for the next three years. How can you take the “road less traveled” like Tadashi Yanai and direct your efforts to a new vision supported by necessary staffing changes, budget and operational execution?
If you need facilitation, motivation or inspiration, call us. We know how to find “the road less traveled” and start your team on that journey. Our team here at TCI wish you a very happy holiday season!
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